12.6.3.1.2

Other payment method

Please note that the funds are credited within three hours from the moment you make a deposit. Unfortunately, we are unable to update the status of your deposit before this period has elapsed. If the funds have not been credited after this period has ended, please contact our Customer Support team and provide them with:

  • a proof of payment
  • a bank statement confirming that the funds have been deducted.

Please note that our Customer Support team isn’t allowed to accept files containing confidential information (e.g., passwords), sensitive documents, full bank card numbers or CVV codes.