App Issues

Follow these steps to resolve the issue:

Android

We recommend updating the app to the latest version or reinstalling it, then restarting your device and reconnecting to the internet (try switching between Wi-Fi and mobile data).

iOS

Restart the app (close it completely, then open it again). If the issue persists, try restarting your device or reconnecting to the internet (try switching between Wi-Fi and mobile data). If that does not work, reinstalling the app may resolve the issue.