I can't withdraw my funds

The possible reasons for this include:

You made a deposit using a payment method that can only be used to deposit funds. To make a withdrawal, you need to first make a deposit using a payment method that supports both deposits and withdrawals.
You can find the full list of such payment methods in the ‘Payments’ section. The minimum withdrawal amount is specified in the ‘Withdrawal’ column. You can find more details in the ‘Payments’ section after logging in.
You haven’t wagered the deposit amount. In accordance with Clause 8 of the ‘Payments’—‘General Information’ section, withdrawals from a gaming account are only available after deposited funds have been wagered (bets equal to the deposited amount have been placed). Any balance that can currently be withdrawn will be shown on the withdrawals page under the ‘Withdrawable Balance’ field.
Your balance is below the minimum withdrawal amount. You can view the minimum withdrawal amounts for each payment method in the ‘Payments’ section after logging in.
You’ve been asked to provide documents. Please provide your documents if you haven’t done so already.

If you have already provided them, please wait for the verification process to be completed. After that, the withdrawal feature will become available.

If the reason you are not able to withdraw funds is not listed above, please contact our Customer Support team.