Account Closure and Self-Exclusion
Account Closure
Should you wish to close your Marathonbet account, please contact our Customer Support team. In the majority of cases, there will be the option for you to reopen your account.
Please see the Contact Us section of our website for further details.
Self-Exclusion
If you have concerns about your gambling activity and, after considering your position, you feel that you can no longer afford to continue spending any time or money with us, there is the option to self-exclude.
Self-Exclusion is a voluntary fixed term in which you are denied access to our betting services. This period can be set at a minimum of one year, with additional options of three years, five years and 10 years. There is also the option to self-exclude permanently.
If you choose to self-exclude, these are the key points to consider:
- You will not be able to bet and deposit with Marathonbet at all during this time.
- Please remember that once you have self-excluded, this agreement is final and cannot be changed. We will not be able to reactivate the betting facilities on your account during this period.
- To protect and prevent you from using Marathonbet during this time, if we detect any accounts open in your name, such accounts will be closed. Marathonbet cannot be liable for any losses accumulated from customers opening any accounts when they are already self-excluded.
- Upon requesting Self-Exclusion, if you have an outstanding balance left in your account, you will still be able to withdraw funds.
- We would kindly ask that you update your contact details (address and/or telephone number) if they change, so that we can put protective measures in place against opening new accounts with the updated contact details. In the event that inaccurate or incomplete data is submitted or your current details are not updated, we will not be held responsible for any subsequent losses or other circumstances caused by these actions.
You can activate a Self-Exclusion by clicking on the Self-Exclusion link contained within our ‘Player Protection’/’Responsible Gambling’ section or by contacting our Customer Support team. Please see the Contact Us section of our website for further details.
As a socially responsible betting operator, Marathonbet will endeavour to action your account closure/Self-Exclusion request at the earliest possible opportunity. However, depending on the contact channel you use to close your account or self-exclude, the time period in which your request will be actioned in full may vary. Therefore, Marathonbet shall not be liable for any losses towards either party before the closure takes place or the Self-Exclusion period comes into effect. Please note that your closure/Self-Exclusion will only come into effect at the point you receive confirmation from our Customer Support team that your account is closed/self-excluded. If you discover the account that you have requested to be closed/self-excluded is still open, please call our Customer Support team immediately, and we will treat the situation with the utmost urgency.